If you have previously e-mailed firstname.lastname@example.org, received a ticket confirmation e-mail, or submitted a request through the Help Center, then a Support account has already been created for you. By creating an account, you will be able to view and update tickets from a centralized web portal, rather than having to respond via e-mail, though you will still have the option to respond via e-mail if preferred.
By default, accounts are not active until a password has been created. To create a password, click on "Sign In" at the upper right of the Help Center page.
On the next page, click on "Get a password".
Enter your e-mail address next to "Your email", then click on Submit.
You will then receive a confirmation e-mail with a link to set/reset your password.