Frequently Asked Questions: Drive Failures
Q: My system is reporting a drive failure. How do I obtain a replacement?
A: If contacting Support for a drive replacement, you will need to have the following information ready:
Q: My system beeping and I have a solid red light on one of the drives. Is this a drive failure?
A: If your system contains a LSI MegaRAID controller, these are indeed the typical symptoms of a drive failure. If you have not yet taken the opportunity to set up RAID controller monitoring through one of LSI’s tools, you can gather event logs from the RAID controller with a single utility known as LSIget.
Obtain LSIget from the following web page:
This will generate a .tar.gz or a .zip file in the current directory with a copy of the logs gathered.
If running Open-E on your storage appliance, the LSIget output will be automatically included in the hardware logs.
To share it with Support, simply host this archive on a file sharing utility of your choice, or, if you’d like to send it directly through email, rename the file attachment to “.removeme”, then provide it to Support via email, and a technician will scan the logs for information to help identify the failed component.
Please note that LSIget may contain sensitive information about your system in addition to the logs that it pulls from the RAID controller. If you are not comfortable sharing this information with Silicon Mechanics and Avago, you can choose to send only the contents of the MegaRAID or NytroMegaRAID folders, and omit the rest.
Q: My system is behaving oddly, but I am not sure if I have a drive failure. How can I determine whether my drives are healthy?
A: Again in cases of LSI MegaRAID controllers, you can utilize the LSIget utility, or install one of LSI’s management utilities to get periodic status updates. If your system does not contain a RAID controller, you can use S.M.A.R.T. to check the status of individual drives.
The easiest way to view S.M.A.R.T. logging on a drive is with the Smartmontools suite. See the main page here: