Help, I have a question and I need an answer
Like your own Help Center, the Help Center on the Zendesk website is designed to provide a complete self-service support option -- for your Help Center.
You can search our knowledge base and community for a solution, or ask community members directly. If you can't find an answer, you can submit a request to an agent. For more information, see the Zendesk Help Center.
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Submitting an RMA Request
If you have a failed component in a system while within warranty coverage, then you will need to submit a Return Merchandise Authorization (RMA) request in order to obtain replacements. If you are unsure which components have failed and would prefer ...
How do I customize my Help Center?
You can quickly change the look and feel of the Help Center using simple WYSIWYG tools such as color pickers and font choosers. You can also change the way your content is organized with a few mouse clicks by using themes. If you're comfortable ...
Viewing Tickets and Profile
After you have created an account and password with Silicon Mechanics Support, you will be able to view tickets and edit profile information for your account in the Help Center portal. To view tickets, click on "My activities" in the upper right of ...
Creating a password
If you have previously e-mailed support@siliconmechanics.com, received a ticket confirmation e-mail, or submitted a request through the Help Center, then a Support account has already been created for you. By creating an account, you will be able to ...
Sample agent guidelines
These are guidelines that this section might contain to help agents solve tickets. You can adapt the article to your support workflows or delete it. Is the question answered in the knowledge base? Check the knowledge base for answers to most common ...