Once you have determined that you need to request an RMA for a failed component, please open a case by emailing support@siliconmechanics.com and providing the relevant information according to the template below:
Subject: RMA Request for SM<#>
Component Make/Model: RAID Card - LSI 9270-8i
Device Serial Number: <########>
Server Serial Number: SM<#>
Internal RMA Number: (Optional)
Failure Description: A short description of how the component was discovered to have failed
Please provide an RMA and tracking number for the failed part(s).
The replacement part(s) can be shipped to the following address:
RMA Bob
123456 Street St.
Silicon Town, Washington 55555
Be sure to include an up-to-date Shipping Address for any RMA request.
Thank you!
If you need assistance to identify failed components, or have questions regarding the RMA process, please see our detailed RMA Request Guide.
Related Articles
Submitting an RMA Request
If you have a failed component in a system while within warranty coverage, then you will need to submit a Return Merchandise Authorization (RMA) request in order to obtain replacements. If you are unsure which components have failed and would prefer ...
X11 systems with dual CPU sockets do not support 10/100Mb link speed
If you try to connect the onboard Ethernet ports of various dual CPU socket X11 based systems to a 10/100Mb port, or via a 10/100Mb cable, it will NOT negotiate and no link lights will turn on. According to Supermicro, the chipset specification ...
Creating a password
If you have previously e-mailed support@siliconmechanics.com, received a ticket confirmation e-mail, or submitted a request through the Help Center, then a Support account has already been created for you. By creating an account, you will be able to ...
Default IP and Credentials for IPMI
The JBOD will be set to use the Factory Default of 192.168.1.99 and Default credentials of ADMIN:ADMIN Once you have accessed IPMI, you can use Configuration->Network to set either a STATIC ip address or DHCP. If you need further information please ...
Management Utilities Overview (LSI)
If you are new to LSI MegaRAID and LSI SAS HBA controllers, this guide will provide a general overview of applicable management utilities and firmware flash utilities, and recommended usage scenarios for these tools. LSI MegaRAID Management ...